It is as inevitable as night follows day, spring follows winter and England bore you at rugby that at some point in your career you’ll screw up. Most of us will push ourselves, try different things, take on new and different challenges and the result of that is that at some point something important will go wrong. And that, is absolutely ok.
Of course, it doesn’t feel it at the time and most of us will have experienced the physiological reaction as well as the emotional rollercoaster that comes with realising that you’ve done something wrong – or not done something at all! The large part of my career is littered with “oh sh*t” moments and I know from talking to others that I’m not alone. As, I say it is just the way that it is.
Whilst we might not have a choice about whether things go wrong or not, how we react when they do is the thing that can set us apart. And that starts with owning it and taking responsibility. It is amazing how reassuring and even disarming it is when someone says, “yep, I know that’s not right and that’s down to me”. We can probably all think about a situation when the opposite has occurred and someone has started to explain exactly why it isn’t their fault, “the thing is…”. And of course the more senior you get, the less opportunity there is to deflect responsibility.
Next comes a willingness to make things better or take steps to rectify the issue. Sometimes you won’t know how to sort it out and that’s ok too. A simple, “what can I do to help make this better?”. And whilst it might be seen as being neanderthal by some, that might mean pulling an extra shift, staying late, putting other stuff on hold. Showing you’re willing to take the pain and consequences goes a long way to showing your colleagues and your boss that you really mean what you say.
And finally there’s the value of showing that you want to learn and reflect on why things went wrong and how you could handle the situation differently in the future. To be honest, the right time for that isn’t in the heat of the moment, but a few days afterwards when the dust has settled. Taking a moment for self reflection and seeking feedback from others, “What would I do differently next time?”