A blueprint for HR

I’ve been in the world of people management long enough to know that our profession is not without criticism. Many of the challenges we face are of our own making as we flit between almost schizophrenic versions of our own identity, causing confusion and bafflement to the people that we serve – our employees. Which is why, when you see something that genuinely has the opportunity to move the profession forward, it fills me with hope and excitement.

It would be surprising to hear such excitement come in a package, describes as, “The new Profession Map” (yes, I’m confused by the capitalisation too, but let’s just park that for now), but this has the potential to really transform our profession. Launched by CIPD last week, the product of thousands of conversations with practitioners, businesses and teams the map for the first time, articulates the profession that I know and believe in.

profession-map-window

At the heart is the core purpose, “…to champion better work and working lives. Creating roles, opportunities, organisations and working environments that help get the best out of people, delivering great organisational outcomes, in turn driving our economies, and making good, fair and inclusive work a societal outcome.” I could have written that myself.

And to do this well, we need to be led by principles, ensuring ethical practice where people and professionalism matter. We need to based our decisions and initiatives on evidence, not fads and whims and to be focussed on the outcomes of our work for our people, for our profession and for society at large.

For once, I read a set of core behaviours that matter to me – “valuing people”, “situational decision-making” and “ethical practice” to call out a few and an articulation of core knowledge that I see in truly great practitioners, understanding “culture and behaviours”, being able to demonstrate “analytics and creating value” and “business acumen” rather than simple statements of commerciality.

Of course, the success of “The new Profession Map” will be dependent on the adoption by practitioners not just in the UK, but across the globe. I know my team have already started looking at how we can incorporate this into our organisation. And that’s why I absolutely implore you to do the same, to help us come together and build a profession that is fit for the now and the future.

It is easy to be cynical and to criticise, but I find it genuinely hard to understand how anyone could not find this both useful and productive for the profession. Now if we could just deal with those capital letters, it would be absolutely perfect.

Your sickness policy is killing the world

Did you ever think that policy you introduced to protect against “shirkers” was going to cause a global crisis? Well maybe you need to think again.

Last year, Public Health England warned that unless we started to address resistance to antibiotics we could see 10 million more deaths a year within the next thirty years. At a cost of £66 trillion in lost productivity. Which is…pretty stark.

“But what does that have to do with me?”, I hear you ask. Because one of the major causes is over prescription, with levels of prescription being clearly linked with areas of higher immunity and resistance. Nearly 40% of patients now expecting to be prescribed antibiotics when they visit the GP for ailments that will cure naturally over time.

Now of course none of us like being ill and the sooner we can be back to health the better, but I can’t help thinking that organisational culture and sickness policies are also part of the problem. Many years ago I was made aware of a retailer that had a process that involved sitting on a long bench in a communal area with a sign that read, “We’re sorry  you’ve been unwell, take a seat until a manager can come and speak to you”.

And of course it isn’t just the crass examples, its organisations that don’t pay waiting days, that don’t pay above statutory minimums, that change shift patterns or working hours or demand a GP note for any type of payment.

So next time you’re reviewing that policy, or you’re under pressure to make sure that you tighten up on the amount of sickness absence in your organisation, remember, our demand for always on, always available employees isn’t just ruining trust and engagement, it’s potentially ruining the world.

Lawyers have moral responsibilities too

In the middle of last week, a story broke about a businessman who had made financial settlements using Settlement Agreements including NDAs (non-disclosure agreements) on a number of occasions following claims of sexual harassment and racial abuse.

Despite the undeniably serious nature of the original actions, in a world of global news reporting it may not have warranted front page news, except the businessman in question took an injunction out against the newspaper that had investigated the claims preventing it from publishing the details. And then in return, a Lord used parliamentary privilege to name the businessman.

I’ve followed the story, beginning to end and you know what? The whole thing stinks.

It stinks because instead of having the right debate, we’ve wrapped the story up in one of legal rights and wrongs. We’re discussing the integrity of the courts versus parliament, we’re discussing the integrity of NDAs, we’re discussing the integrity of legal precedent.

When we should be discussing the integrity of the people involved. The individual(s) that carried out the act in the first place. The leaders and HR professionals that sustained the culture in the organisation(s). And of course, the victims.

But also the lawyers that drafted the agreements, that defended the agreements and who have now lost sight of the individuals at the heart of the matter and are making intellectual arguments about legal supremacy, when if they and their peers done the right thing in the first place, this wouldn’t have been an issue.

Now I know that I’ll be faced with arguments that these agreements are entirely legal and proper, that it isn’t for lawyers to determine right or wrong but simply to enact what is legal and what is not. That the sanctity of the independence of the courts is paramount etc. I know, I’ve heard the arguments before. But I call b******t.

I’m sat here wracking my brains trying to think of a time in my 25 years of practice where I’ve been involved in a case where we’ve used a settlement agreement to settle a case of sexual harassment or racial abuse, and simply I can’t think of one. So to have multiple ones in the same organisation?

You can talk about the sanctity of the agreement and the “independent legal advice” that the individual has to take before they sign, but I want to talk about the moral responsibility of people propping up a rotten culture. I hold my profession to account, I hold leaders to account, but I also hold the legal profession to account. You can’t make clever arguments to claim immunity, you own this problem too.

So instead of continuing to engage in intellectual masturbation on the rights and wrongs of a member of the House of Lords naming the individual in question, let’s ask ourselves why they had to. Instead of debating the use of NDAs versus public interest, let’s ask ourselves why they’d ever be used in a case of this kind. And instead of pointing the finger at others, let’s start by asking ourselves a few searching questions.

Technical education isn’t second class

Anyone who has followed this blog for any period of time will know that I’m a massive proponent of technical education as a worthy alternative to traditional academic paths. Back in 1995 I was working as a lecturer in a Further Education college where I could see the energy and excitement that students had to vocational courses. Far from being the dumping ground of the formal education system, it was full of career minded young people who wanted to crack on.

The extension of the Higher Education system over the last two decades has fundamentally misunderstood both the desires of learners and the needs of business and the economy. At the heart of this is, I believe, an innate snobbery and superiority complex that led policy makers to believe that if every child did A-levels and went on to University it would be in the betterment of society and a high skilled society. This false belief is also why I’m also opposed to universal free higher education.

It is also why I’m delighted to see the development of T-Levels as an alternative academic route for 16-18 year olds in the UK. If you don’t know, the T-level is a technical alternative to the A-level and is a two-year college or school based qualification designed specifically around a technical profession. One of which will be HR, which I’m on the panel to help design the requirements.

One of the most challenging aspects of the T-level proposals is the 45 days work experience a student needs to undertake during their studies. If you think about it, it absolutely makes sense for employers that a young person has not only learnt the theory, but had a chance to see it applied in the workplace. But it requires employers to plan ahead for the application in 2020 and 2022 to make sure that the opportunities are available.

So my ask is this. If you’re an HR professional or business leader and you’re constantly talking about skills gaps and the lack of technical skills in the economy. Start to think ahead, explore the T-levels that are being developed, think about the opportunities that you could create, engage with local education providers and help to make this new route to qualification a success, not just in the HR field, but all the other areas that T-Levels will operate in.

As I’ve said so many times before, you can sit on your hands and complain about skills, education and development. Or you can step up and make change happen. The choice, and the resultant outcome, is yours.

Find out more here:

https://www.gov.uk/government/publications/introduction-of-t-levels/introduction-of-t-levels

https://youtu.be/Bv3zpEAm3sk