As the events of the last couple of days of Cummingsate have shown us, it doesn’t matter how clever, how senior, how powerful one becomes, we are all capable of getting stuff wrong. Watching the press conference, and putting aside for one moment the reason for it, I had some personal sympathy as journalist after journalist lined up to ask him ostensibly the same question, picking over the details again and again.
The sympathy came because, in my own small way, I was also recovering from getting something pretty badly wrong and figuring out how to set best to articulate it in writing. To be clear, this is in no way a commentary on the Dominic Cummings situation – I’ll leave that to those that are better qualified – more a note to self and maybe to others.
- You have to take it on the chin – The first and most important thing about getting things wrong is that you have to own it. The immediate desire is to try to explain and rationalise and whilst that is absolutely critical too (see below), you have to start from a position of accepting your sub optimal outcome.
- Differentiate between the what and the who – It is very easy to start an inner self narrative, “I screwed up because I’m useless” or “I’m just no good at these things”. At the moment you’re dealing with a thing – whether that is a conversation, a piece of work, an event doesn’t really matter. It is too easy to generically attribute blame to some fundamental personality fault and it doesn’t help you learn.
- Try not to over steer – Trying to get perspective quickly is important and there are people around you that can help – but you have to choose wisely. Some will lead you not to follow numbers 1 and 2 above. They’ll tell you that you’re wonderful and the other person/people are idiots or they’ll tell you you’re an idiot and they could have done it so much better – “I’m not sure I would have handled it like that”. Helpful.
- Get analytical with it – In order to feel better, to learn and to improve you need to start getting analytical. What exactly went wrong? What was the timeline? If you could go back and do-over, which bit would you change, how and why? What would the impact of that amendment been to the end result? How do you know? Contrary to popular practice and belief, this isn’t best done with cold sweats at 4am, but in the light of day with a steady mind.
- Move on – Once you’ve been through this process, you need to let it go. Take the learning, remember the feelings and emotions, but contextualise them as a power to take you forward, not to take you back. “I don’t want to ever feel like that again, so to avoid that I’m going to do xx”. Of course others will risk drag you back, depending on the context, but that takes you back to number 1. Own it, acknowledge it, learn from it, move on from it.
Not a bad process to follow if one of your team or colleague gets something wrong either. You know, it happens to us all. Right?