I already know who you are

A couple of events last week made me reflect on the assumptions that we so often make of others and how in doing so we build narratives that skew our perspective on the world. Every day is filled with multiple interactions that we evaluate with the aim of creating meaning.

Let me give you a most basic example. On Friday, driving home, there was an accident involving four cars. Inevitably with an accident that size in rush hour traffic, things got snarled up and slow and the journey took substantially longer than normal. As I passed the accident and moved into more free-flowing traffic I was aware of a driver behind a few cars behind me who seemed to be in a rush. She pulled out to overtake a car behind me and then I could see her gesticulating in the rear view mirror, unhappy with my speed.

The narrative commenced;

What’s her problem?

Why does she think she needs to be somewhere quicker than someone else?

Who the hell does she think she is?

By the time that she’d flashed her lights at me and driven off in a tail of smoke, I pretty much knew who she was and what she was about. But of course, I had no idea.

Was she trying to get to a sick or unwell relative? Was there a work or domestic emergency? Could she have been a surgeon trying to get to an operation? All of these thoughts were as entirely plausible as the reassuring answer that I’d come to…a Friday night nutter.

And of course at work we do the same, but once the narratives are built they’re maintained. People become, the moody one, the difficult one, the obstinate one, the quiet one with nothing to say. We create the stories that help us to justify our own behaviour, because it just makes things easier.

In the same way that I can tell you I intentionally slowed down by a few miles per hour to really hack the unknown driver off, I wonder what actions we take in the workplace to slow down the people that we’ve created a negative narrative about.

And I wonder how much more productive we could be if we entertained alternative possibilities?

If you want a much more articulate and thoughtful discussion of the same topic, then check out this by David Foster Wallace.