Express a view – don’t fall into the trap of, “it’s my position to advise, you make the choice”. Not only does this annoy managers, it also disempowers you and makes you inessential. Why bother asking you if that’s all you do? Don’t be afraid to express a view and explain why you feel that way, even if others don’t agree no-one will ever disrespect you for having an opinion.
See the person – its easy to get into the view that you need to be commercial, tough and driving the agenda of “the business” and forget about the primary aspect of your role. You can be all of these things and still see the human impact. Never forget to see the person in all choices and decisions, that is your unique lens.
Don’t hide behind policy – similarly to “only advising”, hiding behind policy disempowers you. We know that there are good reasons to have policies, but you need to be able to explain why they’re appropriate and useful, not just quote them. Most decisions will always lie in the margins.
Avoid the gossip – you will be party to important, confidential information throughout your career and how you use it and react to it will determine your professionalism. Avoid gossip at all costs, lead with integrity and dignity and never ever use knowledge as power.
Write for your mum – when you commit anything into writing, ask yourself how you would feel if your mum or dad, or significant other were to receive the letter. Is it clear, does it show the tone and warmth you want it to? Could someone understand it who had no technical knowledge or background? Does it make sense?
Seek to understand – in pretty much any situation there will be information and then THE information. Seeking to understand, to explore and asking good questions will help you to better lead a situation. Assume not only makes an ass out of u and me, it also leads to poor decisions.
Language matters – You are not HR and they are not THE BUSINESS. End of.