We’ve all been there, the conversation where the speed of change is, “just not quick enough”. I’ve probably uttered the words myself. One of the biggest tricks for any leader in this circumstance is being able to differentiate between the input activity and the desired output. Or, the things we need to do in order to get the results we want to see.
It’s a wonderfully alluring concept to equate the speed of delivering the first with the achievement of the second, but sadly there is no direct line between the two. Regardless of their experience, leaders will be told to reduce the time to implement, to condense the programme of activities to realise results much more quickly. And many will happily comply to demonstrate the activities have been done, ahead of schedule. Which is good, right?
Except the desired change doesn’t happen as we wanted.
But that’s ok, because it must be the fault of someone else, somewhere else. We absolutely nailed our contribution – they just didn’t do what we needed.
The inescapable issue is that there is an optimum rate of change in any organisation and in any situation and it won’t always be the same, dependent on context. The key to successful change is twofold –
- Understanding the contextual climate for change
- Measuring success on outputs and inputs
To give a simple example, let’s imagine a bottle of organisational goodness (aka water) which we trying to unlock and set free into a new organisational design (aka a bowl). On one end of the spectrum, we could hold the bottle upside down and shake it frantically, the water will probably come out pretty quickly, the chance of splashing, missing the bowl and causing a mess though are high. At the other end the spectrum, we could tip it slightly below horizontal, place the neck against the lip of the bowl and transfer all the water. It will be super slow, but highly effective.
The reality is that somewhere between the two is the most effective spot, based on the deign of the bottle and the bowl.
Ultimately, the answer to success lies in the name itself – “change”. If all we were interested in was the activity, we’d probably call it “stuff”. One of the key skills of any leader is to be able to articulate the importance of the embedding and sustaining of change and not get caught into the organisational pressure to do some stuff quickly. It won’t always be the answer people want to hear, it won’t always make you the most popular, but if you’re genuinely keen on delivering success, you need to be sure everyone knows and agree what it actually looks like.
Note: Having researched the optimum way to extract water from a bottle at speed, I’m led to believe that in principle it is to swirl the bottle in a circular motion, creating a vortex through the centre that allows water to extract via the sides whilst air rises through the vortex. Sounds complicated.