Many, many years ago I was sat in a room with a CEO and a number of their employees, it was a “meet the ordinary people” type affair. There was a debate about the visibility and availability of the CEO in the various parts of the business, with one of the managers saying that she would like to see them spend more time out on the floor with her team.
It’s the kind of challenge that you hear pretty regularly raised towards leaders and leadership teams. What struck me, on this occasion, was the reply of the CEO.
They went on to explain that they’d very much like to do so. That they’d love to have the opportunity to get to speak to people and interact with them. But they found it really hard to just roll up out of the blue and just start talking and people never really invited them to anything that was going on to help them overcome this challenge.
You mean, CEOs have weaknesses? Well, of course they do. We all do and just because you’ve risen to a position of power doesn’t mean you’re perfect. In the kitchens and copier rooms across the country, we’re busy identifying and outlining the weaknesses of our management teams. We’re incredibly good at diagnosing and highlighting the shortcomings, but what are we doing to help them?
That’s their problem though, you’re not paid to make them better. Right? If you work in HR, I’d thoroughly dispute this but in fact I’d dispute it wherever you work. In many ways, you get the leaders you deserve.
Think about that meeting when you struggled with the P&L for the investment proposal. How would it have felt if someone from finance had come up to you afterwards and kindly offered to take you through the numbers to make sure you were up to speed? What about the time that you were struggling to get your point across in that important meeting? What if someone had asked you questions to help you break it down?
It doesn’t matter what level you are, what seniority you are, how much experience you have, you’re going to have areas of weakness and you’re most likely going to know about them. People pointing them out is often little help, being told what you already know never is. But having people around you quietly helping you to work on them and improve? That’s altogether a different matter.
So next time you want to have a moan about the way your manager, boss or CEO behaves, also ask yourself what you could do to help them cover off that area and be better. You might be surprised by the result you get from them, and maybe also how you feel about yourself and your work.