We all have a dirty pair of pants

One thing that strikes me about the current election campaign is that Brexit has been kicked under the bed like a dirty pair of pants. Their existence won’t change because of the lack of visibility and at some point they’re going to have to get hoiked out and dealt with by some unfortunate soul.

The tough, the difficult to manage, the hard to explain and the unpalatable so often get moved out of sight. We push them away in our organisations, in our teams and in our lives because, quite frankly, they’re tough. Why would we address things that by their nature are divisive and difficult, when instead we can focus on the things that have higher levels of agreement and approval (in the case of the current campaigning, who can spend more on public services).

Good organisations, good teams find a way of addressing these topics. They find a way to bring people together to discuss the things that risk causing division and help to find a way forward. Good leaders never lose sight of the topics, but know that the timing and right approach are key. They are brave in addressing the hardest topics, but achieve it through creating an environment of safety.

Recalculating the data never really makes the problem go away, presenting shiny new opportunities cannot erase the underlying issues. They may provide brief respite, but they’re not a cure. The only way out is through and that means a slow and sometimes difficult exploration of the hardest and most sensitive topics. Nothing goes away when you close your eyes.

Whether it is a long standing performance issue in a team, a slow but unavoidable decline in revenue or membership numbers, a loss of market share or even an organisational culture or behaviour that is causing damage. None of these issues go away by ignoring or avoiding them, they linger in the darkness, their existence remaining entirely whole.

We all have a dirty pair of pants, the measure of our success is whether we’re willing to address that.

 

It doesn’t hurt to be kind

A lesson I’ve learnt as I’ve got older is that kindness is a very different to softness. Too often, images and predetermination of the role of HR professionals can make the young practitioner shy away from kindness, fearing the tag of being soft, weak, indulgent – typical personnel.

This is a complete misunderstanding of kindness.

You can be kind as you break some of the hardest messages to people, deal in the most difficult of situations. You can be kind as you lead others through troubled times. You can be kind in every aspect of your work, no matter how trying or hard.

Being kind is to show consideration for others – that is at the heart of our practice and what we do. The antonym of kind isn’t tough, it is cruel. There is no reason that you cannot be both tough and kind, in fact I’d argue that’s in many ways aspirational.

As we go about our practice, whether you’re a human resources professional, a manager or leader, we can all take time to be a little bit kinder, no matter what the context. By putting ourselves in the position of others, by displaying empathy and understanding, we can help not only to achieve better results, but to learn and grow ourselves.

Kindness in business is not a dirty word, it is the secret that too many overlook.