HR

Beware the digital hippies

Posted on by Blog

Is it me, or is there a new pervasive force on Twitter? In a space previously held by the gutter rats of business, the recruitment consultants, a darker army has been quietly amassing their powers.

I’m of course talking about the digital hippies.

You may know them, you may not yet recognise them, but here are ten reasons you need to be aware.

1)    They don’t create wealth – These guys mock the corporate employees. They talk about their experiences of quitting corporate life. But in the end, the vast majority don’t employ people, they don’t create wealth for other people, they are merely self-serving, lone wolves who seek purpose and identity by trying to form an online collective.

2)    They don’t understand empirical evidence – I’m not against a bit of instinct, I’m not against a bit of intuition. We have more information available to us than at any time in the history of mankind. But why trouble yourself with that, when you can spout complete unproven nonsense on a regular basis without any grounding. Peace and love man. Yeah…..whatever.

3)    They spend a disproportionate time on Twitter – I like to tweet, I like Twitter but if I look at it at any point in the day, these guys are on there. Get a life. Get a job. Get a hobby. Get off my Timeline and take a walk.

4)    They make a mockery of HR – So most of these guys are sole traders – or as you and I would know them, consultants. But they don’t call themselves consultants, because that sounds too…..well corporate. Instead they call themselves coaches, or business owners, connectors or perhaps my favourite, CEOs. They don’t talk about 80% of the work that we do in HR, they don’t talk about industrial relations or employment relations. They have no idea. They think they’re talking about HR, but their only audience are the navels they’re gazing into.

5)    They disrespect the honest working person – Most of us work because we need money. Most people HAVE to work because they need money. Most of us are absolutely ok with that. Talk of fulfilment, engagement, passion, vocation….these are things that the vast majority have no time for. Not because, they’re not brave enough, but because they have no economic choice. You’re not the vanguard, you’re the indulgent.

6)    They quote – For the love of Buddha. No more quotes. No more quotes. Yes Martin Luther King Jr was amazing, yes the Dalai Lama is a dude. But I don’t need you to tell me something that you’ve just looked up on findmeaninspirationalquote.com. I really don’t.

7)    They create pointless “communities” – Remember when you were a kid and you had gangs? Not the sort that wear their trousers low and stab you. I’m talking about the kind with passwords and “bases”. These guys have hashtags and tweet ups that are about as sophisticated and as meaningless. The thing is, they’re adults. Not kids. Which makes it kinda creepy.

8)    They place “connection” over “content” – Discernment doesn’t come easy to these guys. You look like me, you sound like me we’re all good. You write the biggest piece of twaddle ever on your blog and I will comment and retweet. Why? Because I want you to do the same. Effluent is effluent regardless of how many times it multiplies.

9)    They place nothing in context – FX crisis? Economic downturn? Political turmoil? How does that impact on us? I mean, we’re above of all of that….we’ve risen to a new emotional and intellectual plane where these things don’t matter. We’re creating a new agenda, a new way of thinking, we’re…….living in a bubble…..and talking out of your behinds…..that’s what.

10) They have a dreadful dress sense and bad breath – OK….so I made that one up. But I bet they do, I mean…..it would stand to reason, right?

Just beware……and don’t say I didn’t warn you……

How not to win friends and influence people

Posted on by Blog

We all deal with third-party suppliers, some good, some bad, some indifferent. It is part of our ecosphere, part of who we are, part of what we do. We all need one another, we rely on one another and we ultimately create wealth for one another.

And despite my years of experience, despite my wizened looks, I can sometimes be amazed.

Anyone in a corporate role will be the recipient of invites to dinners, lunches, events. It is part of the same ecosystem. We want to get you into a room and talk to you, so we need something to entice you there. There are weeks when I could go without providing a meal for myself if I wanted, but I don’t. I don’t because I have better things to do and because I won’t morally take something without a genuine interest or purpose. I’m sure many of you are the same.

A recent invite came in and it wasn’t appropriate to me, so I passed it on to the relevant member of my team. The next thing I know, I receive a letter from the supplier asking for feedback as they hadn’t heard from the team member that had attended the lunch and assumed they had left, they enclosed two letters that they had sent previously. The team member hadn’t left and I passed the letter to them.

The simple truth is that we receive call after call, letter after letter, email after email each day from suppliers. And whilst we try to respond to everyone, it takes time. If you have a lot on, if you take holidays, sometimes these things can take a little longer than you’d like. It isn’t a sign of disrespect, but a reality of modern business.

The team member in question sent an email to explain and to say that she wasn’t too pleased that the supplier had gone over her head. She explained that she was interested in the service, but that she didn’t like the pushy way in which she was being sold to. Fair enough.

End of story? No….nowhere near………

The company in question is called Syndicate Training, you can find their website here.

Now I must say, I haven’t used their services. They may be great, they may be fantastic, I just don’t know. Nor have I been able to find anyone who could provide me with any insight. So all I can comment on is my interaction with them.

The response was somewhat incredible. The email was copied to me and included the following,

It is the view of Syndicate Members that on March 13th you were able to leave the office from 11.30 – 3.00 to attend a Gordon Ramsay lunch and that requesting your feedback either by email or a quick telephone call is not pressurising you. It is very important that professionals in HR lead from the front in matters concerning professional etiquette. I don’t think it was an unrealistic expectation for us to expect either a thank you note for the lunch or a quick call with your feedback.

And

Please find attached a typical email response from a very busy HR Director representing her company in a professional and positive manner.

(with actual attached email – not just the text)

The immediate reaction was to ignore and put down to experience. There are people out there that don’t have the same business ethos as we do and perhaps that is fine. Maybe we are too soft. But then again, as a manager, as a leader, I felt compelled to support my team member, I wrote the following back:

Thanks for your email. I’m not really sure that it’s helpful going back and forth in this way as I am sure you, like I, have more important things to be doing. That said, I do feel that I need to mention a couple of things.

[Team Member] is one of the most professional and conscientious individuals that I have worked with throughout my entire career which is why when you wrote to me, I passed the letter straight to her. If I’m honest, I find your comments about etiquette unbecoming and unnecessary and would like to think that these are said in the heat of the moment rather than being reflective of your normal business interaction.

It may be that you come across people that will use your invitations just as the basis for a “free meal”, but I can assure you that we are far too busy to do that. As [Team Member] has explained, she was very pushed for time internally and then through annual leave, but had a genuine interest in your offering.

It is important to me that we work with organisation that culturally fit with ours and with people that I trust and respect. We each have choices about the way in which we run our business and the tone that we want to set. On that basis, I can’t see our organisations working together either now or in the future.

Kind regards,

Neil

So I accept the last paragraph was a little pointed, but I like to think that the overall tone was fair.

The response from the owner and Director was as follows,

Good Afternoon Mr. Morrison

Syndicate Training is a Membership based organisation with a lengthy application process which has not and will not be offering a Membership to your organisation. We would however like to offer [Team Member] a free time management course from our Open Course Brochure to be utilised anytime over the next 12 months as a way of apology for assuming she had left the business.

Kind regards

Laurie Bell – Director

Go make of that what you will.

So what do I make of Syndicate Training? Well I really don’t know. They offer courses on a range of subjects, including Customer Service – Handling Customers Professionally, Emotional Intelligence Demystified, Influencing and Persuading – A Competitive Edge and, of course, Interpersonal Skills for Business. All of these seem like really relevant courses to many, many businesses…….

A lot of things don’t make sense to me, if you are so selective why hold lunches to attract new business when you have never spoken to the invitee, if you aren’t interested then why push so hard for feedback and of course, why would you communicate with a potential customer who has expressed interest in your services in this way?

I’m sure that they are a highly reputable company that offer a fantastic service. I’m sure that this is a blip. I’m sure that this is just me being unreasonable. I’m also sure that I will never, as long as I live and breathe, be working with Syndicate Training.

Other than that, the whole thing has completely befuddled me. As for you guys, well, I’ll leave you to make up your own minds up.

UPDATE: 28 September 2012

Guess what we received this week……is this Ms. Bell trying to make friends???

20120928-113202.jpg

A fine balance

Posted on by Blog

Being a working parent is tough. I don’t need to explain that to anyone with kids.

Being a single working parent. Well, it takes tough to a new level.

My experience of the last week has shown me just how tough that is. I’m lucky, my wife is in hospital and this is only temporary. I’m lucky that my job allows me a level of flexibility. I’m also lucky that I have an incredibly supportive and understanding employer. I’m not so sure, that many employers are.

“Dad, I’ve lost my tie”

“We really need to prioritize this search, I’m uncomfortable with how we’re progressing”

“Someone has stolen my PE kit. I need a new one or I’ll get detention”

“Can you give me your views on this document? By tomorrow am”

“Dad, we’re making scones tomorrow. We do have the ingredients don’t we?”

“We’ve just received a grievance. How do you want to play it?”

“Can you help out at scouts tomorrow night? We’re short on leaders”

“I need you to dial into a conference call at midday”

“Dad….have you fed the guinea pigs?”

We have guinea pigs?????

The conflicting pulls and demands, the geographical disparity of events. The constant feeling of being behind. The guilt that comes from feeling that you are achieving everything, but none of it properly. The fatigue.

The moment you look in the fridge and realise there is nothing to eat.

So I know that people who live in circumstances like this have a better chance of setting up support systems to help them. I also know that if I was doing this permanently, I’d have to choose to make certain sacrifices to ensure balance.

But that is the point. As organisations, when we talk about being family friendly, we know what we mean, but do we know what people actually need? If I had a pound for every manager that over the length of my career had talked about “intermittent absence” or “loss of concentration” related to family concerns.

If organisations are focussed on output rather than input. If they are truly about finding and nurturing the best talent. If we genuinely see people as our greatest asset. Then some of them are going to be in family situations that make work hard.

That doesn’t mean they’re slacking, it doesn’t mean that they don’t want to work, it doesn’t mean that they don’t value or respect you as an employer. It just means that they are constantly balancing and weighing up conflicting commitments.

Lets put it this way, if you had the choice between completing that “important” report or making sure that your kids were picked up on time and not left standing in front of the school, what would you choose?

Most of us, if we could, would choose both.

Seeing things differently

Posted on by Blog

For those of us that work in HR, being kept in the dark is nothing new. Only last week, in Hamburg, I really was in the dark……for the best part of a day.  When I look at a meeting agenda and it includes the phrase, “experiential session” that is normally sufficient to get me reaching for the Blackberry and the “urgent” email that requires my immediate attention for, well about as along as the session is going to last. But on this occasion, there was no escape.

The experience was created by Dialogue in the Dark, a social enterprise which brings together the sighted and the visually impaired and essentially turns the tables. For several hours, you are immersed in darkness and complete tasks and everyday routines with the guidance of visually impaired coaches. As they say of themselves, “Blind people are the “sighted” ones in this environment and can demonstrate their capabilities better than their sighted colleagues” and I can tell you, in my case that was absolutely the truth!

As I say, I’m not always the keenest on interventions like this, to quote someone far cleverer than I, “team building is for suckers” but as it goes, this experience was really something out of the ordinary and after a weekend of reflection, here are the things that I’m still mulling over.

Listening is hard when there is so much “noise” – So we all say we know the value of listening rather than talking (ok….well apart from you at the back, but if you see me after class we can pick that up one on one).  But when you really NEED to listen, you become aware of how much noise there is and most of it is coming from humans. We talk too much, we make too many statements, we don’t ask enough and we don’t really listen.

Trusting people is tough – This isn’t about trusting people in business, this is about trusting people with your wellbeing. We didn’t get to see or meet the coaches before we were working with them (as a visually impaired person wouldn’t get to see you or I before we offer to help them). They could have led me into walls, tripped me up or got me to pour boiling hot water over myself (yes, we made coffee in the dark) from an initial position of wanting to just do it all myself, I had to let go.

Touching reassures – When you are in the dark, when you can’t see an inch in front of you, when you don’t know which way to turn or where to go, feeling a gentle hand on your arm means the world. Am I being metaphorical? Yes and no. Touching is not wrong, just be careful.

We’re not hitting home – Or alternatively, we send too many half packets of data and rely on the receiver to decode. At one point, one of my fellow delegates informed me that there was a step ahead. As I took an exaggerated comic step up, I learned to my expense that it was a step down….thankfully my face broke the fall. He was trying to help, the information was sent with the right intention, just not the right content.

You can nudge as well as stride – In the collaborative tasks there were two types of leaders, the striders and the nudgers. The thing about striders is that they assume you’ll follow and when they realise you aren’t, they are too far ahead to make amends. Nudgers may seem to lack the dynamism, but they bring everyone home together.

Did I really get all of that out of one day? Well I guess with these things, you always have the lingering thoughts, they just sometimes need to be brought to the fore.  Dialogue in the Dark was really different, it was really valuable and perhaps most exultingly they are working withschools and children as well as adults. It doesn’t exist in the UK at the moment, lets hope someone is farsighted enough to change that soon.

*I apologise unreservedly for that last line…..