There are two truths that I’ve learnt through blogging:
– If you write enough words the statistical odds are, that at some point, you will land on something that makes sense.
– If you reread that particular “thing” enough times, you’ll wish you wrote it slightly differently.
On this occasion, the specific phrase is one that I wrote in January 2013,
“We need to accept that you don’t get influence through control, you get influence through other people’s positive experience of you. Get influence through people wanting you involved not by telling them you have to be.”
Fast forward two and a half years and I’m sitting with some fellow HR Directors listening to the Conservative “political beast”, Kenneth Clarke MP, speaking about the challenges of winning the debate on continued involvement in the European Union. Critiquing the state of current politics, one particular statement he made really stood out (and I probably paraphrase a little),
“We used to look at the opinion polls and think, ‘how do we win the debate and convince people our arguments are right’, but now we look at the polls and say, ‘let’s do what they want’.”
In some ways, I think this is an argument that the HR profession needs to heed and particularly when we think about how we use data and analytics as a force for good work and organisational performance and success.
There’s a lot of pressure within organisations for HR to do what the “voters” want, and this has undoubtedly been one of the biggest weaknesses of the drive for HR to be more, “commercial”. Being truly commercial is more about leading the debate than it is following opinion, it’s about having a strategic direction and understanding the steps that need to be taken to achieve it, it’s about cohesive “policy making” and having a view.
One of the things that we overlook in our discussions on data and analytics is the, “so what?”. We can have all the data in the world, but what if it indicates something that is against the prevailing mood of the organisation or the leadership team? What then? Do we have the influencing skills to really carry the debate forward?
The fact is that data is only half the argument, how we use it, how we create the experience of the profession that positions us as experts of everything relating to the employment experience and how we develop the platform of knowledge and insight is as important as the data itself.
Sometimes, as in politics, we’re going to need to be brave and take forward an argument, a belief, a perspective that won’t be immediately welcome or in line with the prevailing opinion. At that point, we’ll test our ability to use insight and data to win the debate and convince people our arguments are right.
That’s when we’ll truly test our mettle and our organisational worth.