HR excellence versus HR stupidity

I watched the aftermath of the HR Excellence awards unfold with the dismay of a once proud father seeing the return of their drunken offspring, black eyes, a bleeding nose and in the back of a cop car. (CAVEAT ONE: Before I go on, I should point out I wasn’t at the awards nor did I follow the events live on Twitter). I was sat at home drinking herbal tea and having an early night. We can’t all be rock and roll…….

Anyone who has been to an awards evening will know that the compere is always a point of contention. Sometimes they’re good, sometimes they’re bad, sometimes they’re indifferent. Turns out the chap at HR Excellence created a new category, shockingly inappropriate. (CAVEAT TWO: I’m not defending any of the content or trying to argue that jokes apparently about child abuse are in anyway funny. Just no. I wasn’t there, but it sounds quite wrong).

So it turns out people were offended. So offended that some laughed, some Victor Meldrewed on the spot and some took to Twitter. None, that I’ve heard of were so offended or felt it appropriate to walk out. There was clearly still free booze to be had, sponsors to be pleased, and we have to balance indignation with a free bar now, don’t we? But shocking nonetheless and somebody, SOMEBODY had to take the blame.

The organisers.

And so the bile and outrage and pointed indignation was directed at the folks at HR Magazine. (CAVEAT THREE: Before it is dragged up by the gutter press, I have once been photographed having a glass of wine at an event with the Editor and Deputy Editor of the magazine, but I did not have sexual relations with that woman…..)

Anyhoo, the point is….. they’re still to blame.

Bastards.

But the thing is this. Can you imagine anyone who felt worse about this turn of events than the organisers? Can you put yourself in their place and think how that might feel? Can you imagine the sensation in the pit of the stomach? How they slept that night? The conversation in the office this morning?

As practitioners, as professionals we constantly espouse the idea of a no blame culture. And I personally don’t think it is helpful, productive or useful to point out loudly and openly where things went wrong. I do, however, believe in learning, and when things go badly wrong most people need time to regroup and to reappraise.

Banging on constantly about the way in which they’ve fucked up is hardly productive or helpful. Nor is it thoughtful, grown up or intelligent. It is the behaviour of vacuous, intellectually stunted, egotistical, smug idiots who constantly take the moral high ground and are as risk adverse as a crash helmeted slug in a refrigerator full of lettuce.

When you find out things have gone wrong, guess what? They’ve gone wrong. They’re not going wrong, likely to go wrong or even potentially wrong. They’re full fat, 100% pure, total high energy WRONG. And you can’t change that. When things go wrong, most people feel bad. Really fucking bad.

We have a choice how we react, we can support, help, advise, nurture and console. Or we can jump and down, point the finger of blame, claim second sight and superiority. It’s a choice and the choice we make reflects on our practice and on us. Let he who is without sin cast the first stone. I’m not religious, but there seems to be something in that?

I want the HR profession to be bold, to be edgy, to take risks and to push the boundaries. Sometimes that will mean that we get things wrong. And if every time something goes wrong we behave like a bunch of puritanical know it alls, we will take less risks and be less exciting and less progressive. Maybe this was a risk that went wrong. Whatever, I’m sure the guys at HR mag are regretting it now, and I’m sure as hell that they don’t need the idiots rubbing it in their face.

The Bog (standard) Squad

Having a blog is easy. Using Twitter is simple. That’s why any idiot can do it.

It is also why the mere fact that you can use a bit of simple tech does not in any way make you a rock star. It does not make you powerful, influential, interesting, cool or informed.

It does, however, mean that you sometimes get noticed.

Being invited to conferences is a privilege, it is not a recognition of your supreme existence. Being asked to cover an event is not a declaration of the second coming, it is bestowing a simple responsibility.

DO NOT: Think this is an opportunity to convey your superior intelligence.
DO: Think about what will engage your audience.

DO NOT: Think you have to constantly tweet platitudes.
DO: Be mindful of balance, moaning all day long isn’t going to help.

DO NOT: Treat the hospitality as your God given right.
DO: Be thankful of the organisers and sponsors that brought you there.

DO NOT: Think you can duck out of half the sessions and spend your time in the pub.
DO: Give yourself and the audience a break.

DO NOT: Think your presence there in anyway makes you clever or special.
DO: Help inform those that aren’t able to attend like yourself.

DO NOT: Tweet mindless soundbites that have no context.
DO: Ask questions and seek opinions of a wider audience.

Ultimately it comes down to this. Don’t be an arse about it, but do be human. Nobody wants to follow a stream of ridiculously vacuous tweets and blogs that mean nothing and create noise. They want humour and context and insight. They want to get the feeling of what is going on. If you’re not enjoying a session, that’s fine, but if you’re there on the back of the organisation, slagging off their entire conference makes you look like a vacuous, ungrateful leech.

There’s a skill to being a blogger, that is more than knowing how to sign in. There is a skill to tweeting about an event that is more than being there with a phone. Next time you’re asked to cover an event, think what you can do to make it a success for other people, not what’s in it for you.

Refocussing HR…..on employees

I’m constantly reminded about the need for HR to “refocus”. I get it. I hear it at conferences, in journals, on social media. We need to refocus. That’s great. Normally the schtick is based one of two things,

We need to be externally focussed.

We need to be commercially focussed.

Both are true and yet both are incomplete assessments of the state of HR.  The missing piece for me, the area that we should not speak, the real truth is,

We need to be more employee focussed.

If you speak to anyone in a consumer facing marketing function, they will wax lyrical about the need to focus on that consumer, to understand their behaviour, to open the channels of communication with them, to have a dialogue and to serve (yes, I said serve) them better.

But when we come to the world of people management, it appears we feel that employees are somewhat of an inconvenience that get in the way of good HR practice. If only it wasn’t for these pesky folk, we’d be doing great things.

Yes we need to be commercially minded and we need to understand the context in which our organisations operate. Yes we need to be confident with the financial aspects of our business and the economic conditions. But we also need to remember that our primary purpose as a function is to understand our employees’ needs better than anyone else. And to serve those needs.

I have a simple test, a simple analytic that I’ve built up over a few years when assessing what we’re doing and whether it is worthwhile. Ask yourself three questions,

Does it make life better for employees?

Does it make things simpler for managers?

Does it add tangible value to the business?

And if you can’t say yes to one of these three questions, then you should simply stop doing it. 

Here is my challenge to you, give it a go, ask yourself those questions. You’ll be surprised what you find.

A chain of thought

It seems a a week can’t pass without someone warning of the risk to business of the ageing workforce and a resultant skills gap.

I also repeatedly hear arguments to fragment the function by separating out Resourcing, Learning and Development, Talent (repeat and replace with whichever specialism the complaining person works in) from the evil HR.

And I sigh and try not to resort to my wearied protestations of idiocy.

I don’t know of any other area of business where we would fragment the management of the supply chain and believe that it would result in a better performance.

Internal capability, succession, resourcing, talent, skills, development and education need to be seamless and integrated, not fragmented and disparate. We need to unite, not divide.

Instead of assuaging our fragile egos, let’s think about the challenges that face us and how we might raise our game to meet them.

Complex problems, require complex solutions. Not simplistic thinking and vacuous soundbites.