Bring your A game

You bring your A game when things aren’t going well.

When things are fine, you can glide, you can dwell, you can afford to take your foot off the pedal.

The difference between a high performer and an average performer, is that when things get tough, the high performer kicks in and delivers more. They use uncertainty as a base to drive forward.

Every single successful person I have ever worked with, embraced adversity, thrived on it and grew stronger.

Every single passenger I have worked with saw themselves as a victim, sat on their hands and blamed others.

To those that believe, “it isn’t worth it” you are right. It isn’t worth it.

To those that believe, “we can make it better” you are right. We can make it better.

Two truths, one choice.

Your call.

The final whistle

I’m pretty certain that this will be neither the first, nor the last, blog post to look at the Ferguson, Moyes, Manchester United saga. I’m certainly no football commentator or expert and I look at the events more from the world of business and work than sport. That said, football clubs are now multi million (if not billion) dollar businesses and there are a number of things that strike me as ill-fated about this whole scenario.

First, let’s look at the context. David Moyes succeeded Sir Alex, probably the most successful British manager of all times. Over the best part of 30 years he built an empire around himself despite, ironically, arguing that no player was bigger than the club. Whoever was going to succeed him was going to be facing a massive power void. But not only that, they’d be coming in to manage a team that had just convincingly won the league.

So let’s look at what went wrong.

The first mistake was allowing Sir Alex to anoint his successor. I understand the appeal of this move, the romanticism and the seeming practicality of the endorsement. It reflects on the power that Ferguson had. An endorsement in front of the fans from Sir Alex was seen as more convincing than an endorsement from the management.

We all want leaders to build succession, that has to be the right thing, we want them to build talented teams. But the decision on the appointment, the choice has to be based on the people who have skin in the game going forward, it is just a simple fact. When you leave, you should have no further say on your team, the leadership or how they’re managed. You’ve left.

There is one thing asking any manager to turn around an underperforming team. when things are at a low, you can be ruthless, you can experiment, you can wield the axe. Taking over a successful team is much harder. Any changes that you make will be inspected, discussed and examined under the organisational microscope. One of the tricks is to change as little as possible in the short-term, to provide continuity and to examine how to make the incremental changes that will lead to further success.

By changing the key backroom staff, Moyes made perhaps the most fundamental error of his short-lived tenure. If the team had been failing this would have been understandable, even applauded. But by changing a winning formula, so quickly and with little apparent reason, he chose to destabilise a team which was already experiencing a power vacuum. You either have to be supremely confident to do that, or completely stupid.

And finally, let’s talk about recruitment. Once again, we need to see this in the light of a previously high performing (although ageing) team. If Moyes had kept his support staff, his managers, around him he might have been allowed the time to bring on new and exciting talent, he might have created the stability that would have allowed him to experiment. But, as we know, he didn’t.

Given this, he needed to bring in established talent. one of the things that we know about high performing environments is that they recognise and indeed welcome, high performing individuals. Anyone that you bring in has to stand shoulder to shoulder in ability and aptitude with those that are already there. Recruiting in to high performing teams is harder than recruiting in to average or under performing teams. Because more is expected, more is demanded and less is forgiven. The failure to recruit in high performing talent in any part of the team isn’t the failing of one man, it is the failing of the organisation as a whole.

Much will be written about the Manchester United story, much of it will be better informed than this. But the elements, when we unpick them, are nothing new. The tenets of organisational performance are the same regardless of the sector in which you operate and everything that we’ve seen over the last season has been seen and done before in other businesses. Perhaps, most importantly, could easily have been avoided.

If Moyes was Sir Alex and this was a match, he’d be praying for some “Fergie time” right now. But he isn’t and it isn’t. And much to his disgust, the final whistle has just been blown.

Sack the HR department?

Scanning the social media airwaves this weekend, a title immediately grabbed my attention, “Sack the HR department!” the title of a white paper from the “Great Place to Work Institute”. You can read the entire paper here but the summary highlighted a number of reasons why staff don’t have high opinions of the HR department.

HR function outsourced so more remote

HR staff seen as ‘whistleblowers’

HR staff not following their own rules about recruitment and promotion

HR turning a blind eye to managers likewise who don’t play by the rules

Line managers expected to carry out HR role with little or no training

HR seen as out of touch with the rest of staff

I’m not a great fan of “research” papers that are essentially there to sell a service. But the summary points resonated with a number of arguments I’ve made in the past.

I struggle to think of an example of an outsourced HR solution that has added long term value to the organisation and improved the service for employees. I’ve heard the arguments, sure, but the evidence? Last April I wrote a piece about the “Sausage Machine”. The outsourcing process, however, is the sausage machine on steroids, supposed efficiency drives and incentivises the dehumanisation process. It is as simple as that.

Trust is a theme that I’ve come back to time and time again. Most HR departments aren’t trusted and this makes any sort of intervention or improvement in the employee experience almost impossible. If you’re not trusted, your work won’t be trusted. If you can’t deal with confidentiality, you won’t be confided in.

And a lot of this is underpinned by the relentless desire by HR to be seen as “commercial”. Which so many read as, “doing whatever I’m told by the big bosses” and which, of course, in many cases is exactly the opposite. Sometimes saying “no” well is the most commercial thing you can do. If you want evidence just look at the role of HR in most of the corporate failures in the last ten years.

But perhaps the biggest warning light to the profession, is being out of touch. I’ve said it before and I’ll say it again. Most HR departments don’t have a clue what is going on in their organisations. And sadly, most think they’ll solve this by learning to read a P&L. In the same way that there are no answers at the bottom of an empty glass, nor is their organisational insight at the bottom of a balance sheet. Well, certainly not the sort we’re looking for.

So does this tell us anything new? Not really. Does it tell us anything we don’t know? Probably not? Will we pay attention? I guess the good will but the bad won’t.

And that is the fundamental problem with the profession.

Acting is happy agony

No-one remembers the 32nd person to climb the Berlin Wall.

Or the 7th person to step on the moon.

We don’t hold the 26th person to cross the marathon line in more esteem than the 400th.

And the 40th person to stand up against oppression, is a statistic like the 43rd .

There are leaders and there are followers. There are doers and there are repeaters. There are thinkers and there are those that regurgitate.

We know the difference, we see the difference, we feel the difference. And yet at the same time, we seldom call it out when we do.

Regardless of what we do, each week provides a million opportunities to lead, to step to the front, to put our necks on the line. We have the chance to change things, to say things, to do thing, to become things.

And yet we wait, we hesitate, we defer, we absolve ourselves of responsibility and we look to a darkened horizon to provide the hope and the inspiration that we each hold within us.

We have the ability to act. We just don’t have the courage.

I don’t believe in an after life, I don’t believe in resurrection or absolution. I believe in the here, the now, the moment and the challenge. We have a chance every day to be something that makes a difference. We have a chance to be leaders of ourselves and of others.

Be brave, step out, and leave your legacy today. Tomorrow is there for the forgotten.