So what the hell is OD?

One of the first posts that I wrote when I moved to this blog was called, “The real definition of Organisational Development”. To this day it remains one of the most visited posts with the vast majority of visitors coming from a Google search. This, of course, is in no way related to the insight or expertise that I share more to do with the fact that it is a question that people are still asking.

I’ve had cause to talk about this subject again over the past few weeks and it started me reflecting on how my thinking had changed since 2011.

I start with a belief that organisations are systems and that our job as practitioners is to improve organisational performance through an understanding of that system, the tensions, the areas of friction, the opposing forces and, through this, take a cohesive approach to interventions to drive better performance.

That’s the easy part.

The hard part is that the reality is like knitting fog. The role of OD professional is to survive the necessary ambiguity that is inherent in the profession long enough to support the delivery of the interventions that provide the organisation with enough reassurance that they know what they’re doing. I use “support” here on purpose, because the truth is they probably won’t own the areas of intervention themselves. They can’t.

For me, warning signals flag when I hear of OD being associated with other specialisms, “I’m responsible for L&D and OD” tends to fill me with dread. I understand why it’s done, because the L&D becomes a crutch for the ambiguity. An ability to hang your “overhead heavy” hat on something that can be measured or defined. But OD isn’t L&D at all, it’s far bigger than that.

Enough of what I think, let’s look at an example. I’ve picked the definition from the CIPD, which seems as good as any, of OD being the ’planned and systematic approach to enabling sustained organisation performance through the involvement of its people’. In which case the interventions have to range across the organisation, to use all the levers available to us. Including compensation.

And I rarely hear “OD people” talk about reward, data or analytics, preferring instead to focus on “leadership development”, “team solutions” or “engagement”.

Four years later, I’m even more convinced of OD as one of the most important areas of practice within the sphere of HR. In some ways, I think it is another way of defining strategic HR management. But I don’t think we’ve progressed much further as a profession in making it a reality, mainly because we’ve positioned it in many cases as “super sexy learning and development”. Just look at the jobs that are advertised.

It would be a shame if we took an opportunity to play in a different space and reduced it to something comfortable, reassuring and known. If we missed the chance to refocus our efforts, our thinking and our profession. We need to accept that with higher thinking, with pioneering, with genuine strategic thinking comes a level of fogginess or risk of seeming “woolly at the start. But that the potential outcomes and benefits to the organisational system are far greater than anything else that we have ever done.

Diagnose, don’t dream

Our ability to influence and to develop the human agenda within organisations depends on our ability to deliver successful solutions in to our businesses. Yet far too often, I see and hear of interventions that start from the solution and not from the diagnosis.

We have the answer before we know the questions.

Part of the reason for this is our eternal fixation with HR best practice and part of it is a need to feel that we are “delivering”. But I also think there is often a fundamental disconnect between our understanding of why we are in an organisation and the real value that we can add.

I’ve written before about the importance of marketing and also thinking about the impact on the end-user. And these have to be underpinned by a robust approach to diagnosis.

What are we trying to achieve?
How do we know that we need to achieve this?
What is the data that informs this?
What would success deliver?

I have a simple belief that in HR our “value add” is to make the organisation perform better. In order to do this we need to observe, sense and understand the areas of tension or friction, we need to relate these to the organisational system that we operate within. Then we need to be clever and creative in finding ways to drive improvement.

The simple benefit of doing this is that we can clearly articulate the need for the specific piece of work that we are doing, we can provide the context within the organisational system and then we can measure the impact. We base the need in the organisation, not in the HR department.

Influence comes from the ability to articulate our value, and that becomes a whole lot easier if we start with the diagnosis and end with the cure rather than just dreaming up need and repeatedly telling people what’s good for them.

Because none of us need that. Do we?

Why Christmas sucks for #HR

1) Pay Review – You know it is coming up. You know that you’re not prepared. You know that every single manager will be telling you why they are an exception. And you know that they’re right. It’s the ultimate annual clusterf**k of a personnel process. And it’s all yours baby. Happy Christmas.

2) Holidays – Where the hell is everyone? Christmas shopping days? School plays? Cheeky drinks with a supplier? Don’t you know we’re against a deadline people? Organising any sort of meeting suddenly becomes a Herculean feat yet everyone is rushing to get things off their desk before the holidays. I mean, seriously….

3) Recruitment – We need that vacancy filled now! But we won’t be able to interview until January. And we have no budget to spend. That’s ok. Right?

4) The Christmas Party – You’re in HR, you can’t enjoy it. You won’t enjoy it. But if you’re not there, then you’re a corporate disgrace. It’s the perfect example of inclusion/exclusion working in harmony. With fancy dress, optional. And….

5) Alcohol – Yeah. You know. You and me both. We’ve all dealt with far too many sad cases. It’s Christmas, it’s time to relax. But that never means forgetting where the line is. Be responsible people, the last thing you want is a grumpy HR Director on your case.

Technology is HR’s biggest asset

Last week was a bit of a tech week. Starting in Sydney at the incredible HR Tech Fest and ending in Berlin at a digital “bootcamp” (including a visit to the games developer Wooga) looking at the latest consumer digital developments. Having finally got back to some semblance of normality, there are a number of things buzzing around my mind, causing me to reflect and think about the future of our profession.

1. Our employees are consumers, and as such are increasingly immersed in technology. If my expectation of the world is one where I can do pretty much anything at the tap of a screen, then why would my expectations be any different at work?

2. HR technology has changed and is changing. The future of technology is not the big, sole vendor, enterprise systems (although they are still dominant) that restrain you to one platform and one solution. The future is individual, integrated multiple vendor solutions that are best fit for your organisation.

3. We have the opportunity to excite and engage employees through the use of technology, rather than report on and process them. In the same way we willingly spend our time (and money) on consumer technology, the right solutions will lead the right behaviours and engagement within our organisations.

4. Cloud based and SaaS (software as a solution) technologies improve our ability to implement technology more quickly and at lower cost. Gone is the need for long project plans and implementation projects, we can trial, measure and develop a lot more easily. But successful implementation still comes down to good training and communication, nothing has changed there.

5. The opportunity to take our HR technology out of the work environment and in to the home, the commute, the coffee shop or the pub is going to become crucial. Being fully mobile, fully portable, whilst remaining secure is going to be a challenge, but our expectations as consumers is to access the content and services we need, when we need them, wherever we need them.

6. Good technology means good data. And intelligent use of data, as we know, is critical to understanding and leading our organisations to be better.

But the big tech-away (did you see what I did there?) for me, is that as an HR leader, you need to understand and embrace the opportunities offered by the new generation of technology solutions. It isn’t good enough to say, “I’m not a technology person” in the same way it isn’t acceptable to say, “I don’t do numbers”. The HR leader of the future is going to be immersed in technology and see it as their greatest asset.

If that isn’t you, then its time to brush up. Otherwise, you’d better start looking over your shoulder.