Fair pay, fair play

I read this article at the weekend by Will Hutton talking about his work on public sector pay.  I had a meeting with Will a few weeks ago, alongside with a couple of other private sector HR people, to discuss the issues of fairness in pay and particularly the use of performance related pay in his work for the coalition government.

Unlike the comic stereotypes that get bandied around in the press, the general consensus was that the Government should not look to performance related pay as the silver bullet that would solve all of the ills.  And that is certainly shouldn’t be a replacement for a living wage.  At the end of the session I made the point that you couldn’t look at pay structures in isolation.  That pay only becomes a media topic, when people feel it doesn’t equate to worth.

There was hardly ever any discussion of Sir Terry Leahy’s remuneration, although it was of a magnitude that a cashier or shelf stacker would find hard to imagine, but what about Andy Hornby?   No-one would discuss the level of financial reward that Sir Alex Ferguson receives, but compare that to their reaction to Fabio Capello?

People will accept top people being paid good money, even in the public sector, if they can see it is justified

Perhaps unsurprisingly then, Will’s comments really resonate with me.  Levels of pay in the public and private sector are sensitive issues, but only when they feel out of proportion to the experience of the end-user.  But of course that is easier to do in some circumstances than others, a Head Teacher’s pay could be linked to the performance of a school and that would be visible and arguable to the public. But would that be as easy for the Head of the Environment Agency?

Will’s conclusion is a bonus-malus system could and should be introduced for certain senior roles. It is brave thinking and likely to be hugely unpopular with those senior individuals and the management associations, but constructed properly it could go a long way to convincing a sceptical public that reward is earned. 

Every small business person knows that if they do well they get the benefits, but if they don’t it hits them directly in the pocket.  As a principle, that can’t be bad.

Light touch HR

I was interviewing  for HR business partners not so long ago, when I realised that throughout the interviews I’d used the phrase “light touch” on numerous occasions.  I wasn’t making a point of returning to this phrase nor using it in the same context each time, but I kept on coming back to the same sentiment.

What is light touch HR? Let me use a metaphor.

Anyone who has ever been to a really good restaurant and experienced really good service will understand.  The waiters are present, they anticipate your needs, they provide you with the things that you want but they also delight you. However, they do it without ever being over bearing or conspicuous. There are no steadfast “rules” but there is an attention to individual need.   Everything is controlled, organised, well thought through and impeccably delivered.

At the other end of the scale, you have fast food. And actually the offer here is no bad thing either, delivering basics in a quick, efficient and timely manner.  What you see is what you get.  There are HR departments working on these lines across the country and they are hugely successful within their businesses in providing the level of service and support that people need.

Somewhere in the middle, you have a glut of offerings that range in their quality,

  • Those that try to be in the top-tier but over-engineer their service delivery and become intrusive, inflexible and unwelcoming
  • Those that promise exquisite treasures but cannot provide the basic infrastructure to support it
  • Those are both mediocre in terms of service and product

I don’t know of many, if any, HR teams that are delivering a level of “light touch” perfection on a regular basis, I’m sure they exist.  But it is achievable, as long as we get the right focus, the right skill sets and the right approach to our customers then we can make sure that we delight each and every one.