Over the years, I’ve seen a number of really exceptional teams working in different organisations and in different functions. I’ve been part of some great teams and also some that were really quite dysfunctional. If you’re struggling, or interested in making your team perform better, here are the areas that I’ve seen make a real and sustainable difference.
What are your drivers of strategic value?
Not every organisation is trying to achieve the same and therefore, their demands on your function aren’t going to be the same. Understanding the organisational strategy and the value that you can contribute to delivering that is key to aligning your activities and resource. Keep it simple, keep it focused, keep it understandable.
How well are you currently performing?
This requires a massive dose of self-restraint, the commitment not to justify and a genuine willingness to improve. I’m talking about getting beyond the noise of “they didn’t let me do xy&z” and really examining the performance of the function – seeking feedback from even the biggest critics. Would you pay for the service that you are delivering if you had a choice? Can you clearly articulate the organisational value?
What’s getting in the way and how can you change it?
Most teams will tell you that they’re ridiculously busy and most of them will be telling you the truth. At the same time, most day-to-day activity, process and protocol hasn’t really been looked at for years. If you’re spending too much time and energy on activities that don’t drive strategic value, you’re going to have to stop. That means permission to rip up the rule book and do things differently.
Can you create the right attitude?
You’re going to need to create the right attitude to deliver your agenda – remembering it won’t always be the same approach, depending on the scenario. Too many people confuse an attitude with personality and often you see teams which look like an identikit version of their leader. The best teams, the highest performing teams recognise difference, but they all share the same attitude and appetite to succeed. If you’re going to be successful, you need everyone on board.
Be relentless in your pursuit of the end game
One of the biggest reasons that teams fail to deliver high performance is inconsistency of focus and approach. Consistency, perseverance and relentless drive to deliver against your goals is key. Success doesn’t happen overnight, there will be challenges and moments of doubt. But ultimately, if you’ve got your direction aligned with your organisation, reduced the things that got in the way and have made sure everyone is pointing in the same direction, you’ll see performance start to improve.