Another fad, another failure

Anyone has read my blog over the last decade will know that I have been pretty vocal about the faddism in business management and leadership. We like nothing more than getting behind the latest silver bullet destined to solve all our problems. Employee Engagement, Human Capital Management, Big Data, Disruption, the list is both endless and entirely vacuous.

I’m going to add a new one for you, a term that has been creeping into the marketing descriptions of consultancies across the world like an outbreak of Japanese Knotweed.

Employee Experience.

I’ll be the first to admit that I’ve talked about this in the past, a quick scan through the archives shows a first post back in 2011, but you know that when a once meaningful, philosophical concept becomes the next management buzzword it will turn into first fad and then failure. Why? Simply because it loses sight of the original intent.

There is a significant commonality (and indeed irony) between both Employee Engagement and Employee Experience. Both in, their essence, ¬†are about feeling, emotion and attachment but instead are replaced with systems, processes and measurement as the consultants promise us “sure fire ways” to drive the “performance of organisations” through “unparalleled insights” as a means to monetise our desire for a quick fix.

There is no doubt that leadership and management need to focus more on the working environment, that goes without saying. But ultimately that is about the way in which we see work and our beliefs about the treatment of employees in the workplace, not about systems, apps and fancy branded interventions. Once we’ve got the belief system in place, the rest will follow in due course.

It is too much to ask that we drop our addiction to faddism, but I hope at least we can open our eyes and realise what exactly it is that we’re doing. Change comes from within, it comes from our desire to create something meaningful and different. It seldom comes in a beautifully branded brochure.

And if you want to understand how to make the world of work a little better, start by reading this.