CIPD

Innovation versus process: Day one of #CIPD12

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Life is about contrast, the good and the bad, the brave and the faint hearted, the inspirational and the disappointing. The great thing about contrast is that it helps you to form an opinion, helps you to learn and, if you take the time to reflect and consider, it can help you to grow.

The first day of the CIPD Annual Conference has been a lot about contrast.

As an opening session, Gary Hamel was never going to disappoint. Energetic, humorous, informed and challenging.  Some of the quotes alone were worth attending for,

“No-one grows up wanting to be a manager”

“Markets are better at allocating resources than managers”

“Management was created by engineers and accountants…..and it shows”

And my personal favourite,

“Organisations are like dogs, really good at peeing on lamp posts, not so good at doing the tango”

But entertainment is one thing.  Was there substance behind it and what did we know that we didn’t know before we entered the room? The answer to the first question is yes, the answer to the second….not so much. But ou often don’t need to learn, just being reminded can be powerful.

The basis for future organisational success and growth needs to be about defining a higher purpose which we can all collectively work towards. Management is a tool that has developed to ensure conformity, but the organisations that will thrive and succeed are those that are not focussed on conformity, but focussed on innovation. And as HR people the fundamental issue for us is not developing better processes, better tools or better methods, but helping to develop better principles. In order to innovate and create at speed we need to focus on decentralization and not centralization.

Music to my ears.

The thing is, though, as an HR profession we have been focussed on the antithesis of these principles. We have become focussed on process and procedure. We desire conformity and control more than anything and this lust has led us on an ongoing agenda of centralization and aggregation. We have shown the greatest lack of ingenuity, innovation and free thinking since the lemmings all decided it was a good idea to follow one another off the cliff.

But life is full fo contrasts and on leaving the session, I went in to another (to remain unnamed) where I was presented with a “case study” full of process and procedure. And when I say full……I mean full. There isn’t enough Valium in the world to get me through that session.

If this is an organisational challenge then it is one which we are ill-equipped and ill prepared to tackle as we currently stand. Both a risk and at the same time an amazing opportunity. Because if we can get our own house in order, then we can play an important role of the evolution of business, work and the workplace.

From what I see though, we have a long way to go.

Who are the CIPD and what do they want with us?

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Seems like a strange question to ask really. Who are the CIPD? And……what do they want of us?

Like many of you, I get a nice letter once a year asking me for money. I fill out the various forms and I put the invoice through to my accounts department where the good people that work there, happily process it.

And then once every so often I get a copy of People Management through the post and I read it….well sometimes. I used to look at the jobs, but not so much these days. I get invites to branch events….but they’re not really me. I’m not a “society” kind of a guy.

So what is in it for me and if those good fellows in accounts were to reject my payment, would I be willing to put my hand in my own pocket and cough up the hundred odd quid that I’m asked for?

I don’t know. Or at least I didn’t know.

A few weeks ago, I had the good fortune to spend some time with Peter Cheese, the new CEO of the CIPD for a coffee and a chat. Now anyone who knows me will tell you that I’m not slow to crack a few old surname jokes. And it would be easy to make some, although I’m sure Peter has heard them all.

But sometimes you meet someone who really inspires you, someone who makes you think. Peter is one of those guys. We share a lot of concerns and we share a lot of ideas about the future and so it would be easy to say that I’m just kowtowing to someone who thinks the same as me. Maybe I am. But I left our meeting more confident about the future of the CIPD than I have ever been before. Maybe this is the start of something?

Leadership is a funny thing, leadership is often about being unpopular. I have a feeling that Peter might be unpopular…at least with a vocal minority. But during the time that I spent with him, I have to say that I experienced a clarity of purpose that the CIPD has lacked for many, many a year.

Take the new look People Management magazine, it certainly feels different, it certainly looks different. The cobwebs of institutionalisation seem to have started to be blown away (although they still need to call in the web designers tout de suite). And as Peter says in his introduction to the latest edition, “We’re developing a clearer framework for the way we communicate, placing us at the heart of the changing worlds of work, organisations and work forces.”

The CIPD at the heart of the changing world of work, organisations and work forces…..now there would be a thing, a long overdue thing…..

The CIPD needs to be leading the debate, not following it. It needs to be pulling on the collective knowledge of its membership, the people who are there, day in and day out, working with organisations on their needs and challenges. Not just focussing on long and academically heavy studies that appear months after a news story has passed. The CIPD needs to be a voice for its members, not a voice for itself.

So, are we turning a corner? I’d like to think so.

A we enter our conference season, I look forward to a bright new dawn from the CIPD. I look forward to a renewed sense of meaning, I look forward to EVERY member having an equal voice and remembrance of the fact that a vocal minority are exactly that….a minority.

I look forward.

And, in my opinion, you should do too.

We still need to answer the questions that started this post.

Who are the CIPD?

And…….

What do they want with us?

There is a lot to yet be defined, a lot that is yet to be discovered and a lot that is yet to be concluded. But…….if you’d allow me this, I’d like to take the opportunity to misquote the inimitable Professor Green…..and allow my foible of playing with people’s names to emerge just a little.

“The future’s bright, the future’s Cheese.”

For the moment at least…..let’s see whether the mountains are truly conquered.

I’ll go back to my day job now…….

The CIPD Annual Conference starts on Tuesday 6th November in Manchester. You can follow developments on Twitter via the hash tag #CIPD12. I’ll also be giving my thoughts on it here and you can follow fellow members of the blog squad, such as Doug Shaw, Flora Marriott, Sukh Pabial, Perry Timms, Rob Jones, FlipChartRick and Mervyn Dinnen to name but a few. And of course, the CIPD….. on @CIPD!

The speaker experience – #CIPD11 Day Two

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I’m a lover of words, that is part of the reason that I write a blog and also a big part of the reason I work in the organisation that I do. But if I’m honest I prefer words in the written format rather than spoken. I do speak at conferences but whereas some people are dying to get on the stage, I tend to do it more with a mild sense of trepidation.

When the opportunity came to speak at the CIPD conference, I didn’t think twice.  Despite how it can come across sometimes, I’d like to do anything I can to support the profession and in turn our membership body.  But the time gap between being asked to speak and actually having to do it always makes the decision a lot easier!

This morning, I ran a session with Matthew Hanwell from Nokia, chaired by Gareth Jones who many will know from the ConnectingHR community, entitled “HR, Harnessing the Power of Social Media”. Matthew for those who don’t know is a regular speaker on the circuit as well as a top guy and uber knowledgable professional.

The session was slated for one and quarter hours in front of, I’m told a couple of hundred people.  Given the circumstances, the last thing you want to happen are any last-minute hassles, blunders, or admin cock ups.  You just want to have time and space and then to get up and deliver.  And this is where the CIPD came into their own.  I’ve been kicking around conference since Tuesday morning, but the moment I moved into speaker mode, I couldn’t have been better supported or welcomed by the CIPD staff.  The professionalism of everyone from the meeters and greeters, to the chaperones, to the AV guys.  Every thing was top class.

Now this may not seem a lot, but believe me in those circumstances it is exactly what you need.  Add to this the fact that I had some friendly faces up close and personal in the audience (thanks Rob Jones, Natalia Tomson, Mervyn Dinnen, Doug Shaw and Rob Moss) and it helped to ease the nerves nicely. The list of CIPD people is too long to mention, but from the bottom of my heart, THANK YOU……you’re all stars.

If you want a summary of the session (and to see my ludicrous shirt) then I’d check out Doug Shaw’s excellent blog here.  Now, I’m looking forward to relaxing a bit, attending the CIPD “Tweet Up” this evening and practising a little of what I preach on social media. But if you’re ever asked to speak or support a CIPD event, then I’d grab the opportunity with both hands – they really know how to make these things work.

But enough of that, I’m thirsty…..whose round is it? Make mine a large one.

Is there anyone out there? – #CIPD11 Day One

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Day one at the CIPD conference and as I said yesterday it has been a while since I was here.  Now it may be me, or it may be a reflection on the economic climate….but where the hell is everyone?

The CIPD boasts 135,000 members on its website.  I’d be amazed if 1% of them were here.  Which means that either people can’t afford to attend, people don’t want to attend or everyone has been abducted by aliens sent by SHRM in a form of extraordinary rendition to the US.  Whatever is true it feels like a poor showing.

Looking at the programme of contents, it isn’t as if the subject matter isn’t relevant.  My experience to date is that the quality is pretty wide-ranging (to say the least).  That said, given that I’m yet to speak myself I’m probably setting myself up for a right royal fall. But that is to be expected at any conference….there are very few that can deliver a consistently high calibre of sessions year in year out.

So what is it that are keeping the numbers away?  Even the exhibition stands, once like a slightly tacky freebie version of Sodom and Gomorrah are quiet.  When I asked people how attendance was going, the normal response was, “We’ve seen a few people”.  But then they are hardly going to say that they’ve been sat on their backsides all day with little or nothing to do.  Is it the quality of the freebies? There are only a certain number of Quality Street and rubbish pens that one person can consume in their lifetime.

All in all, I reckon a couple of things are at play.  The number of people attending just the exhibition must be down, as companies reign in their discretionary spend, leading to the impression of lower footfall. And that leaves the people who are willing to pay out to attend the conference proper. With a three-day ticket costing over £1000 people will think twice about the value an event like this can give them compared to other uses for limited funds.

A recession is hard for everyone, and the recession that we seem to be in is doubly hard. I’m not sure that the CIPD are necessarily doing anything wrong with their approach, but as people choose not to go there is always a fear that they want come back again in future years.  Is this the end of the conference as we know it? Some will argue that the unconference format is the way forward, but I’m really not that convinced.  The financial model of large conferences, however, relies on numbers and numbers seem to be dwindling.

Maybe tomorrow will prove me wrong, maybe this is the new norm and my absence over the past few years is fogging my memory. But looking at current rates, I’d say that we can only have a few more years to go in this format before it becomes unviable.  I don’t think that is good for the profession of for the Institute.

Something is going to have to change……