It’s probably more complicated than that

Posted on by Blog

My mum used to have a t-shirt that read, “it’s probably more complicated than that”. As a guiding mantra when entering into a debate on anything in life we could all do worse than adopt this, yet at the same time there is an alluring pressure to make things simple. Above my desk, as I write this, I have a schematic of the cognitive bias codex as a reminder to myself of the complexity of the human brain. Of course it doesn’t stop me from falling into the traps, it just reminds me that I probably have.

We know that in times of stress and pressure we can rely more on our unconscious brain and that it can also be the place where some of the biases are held, to help make sense of information quickly and simply. And of course, most of us have lived through a period of sustained stress and pressure, so it is perhaps unexpected when we are so tired, so consumed with the pressures of life, so run down as a society that we want to make other things simpler.

Right. Wrong.

Good. Bad.

With. Against.

Fair. Unfair.

Politicians, media and campaigners understand this well. They’ve learnt the tricks of manipulation and use them freely. We call them out on it when they are suggesting something we disagree with, yet we lap it up when used on something that we agree with – the bandwagon effect. And at the same time our confirmation bias allows us to label “facts” as misinformation when they disagree with our argument, but accept “misinformation” as facts when they prove our case. And the funny thing is that most of us, if we take a little time to reflect, know this and can probably recognise when we have done this.

There was a lovely example of this recently with the launch of Threads in the battle between Facebook and Twitter. I watched as people moved across to the new platform and proclaimed how wonderful it was to find a platform where there was none of the hate or noise, a pure place like back in the early days. And then I watched as the same people, started to exhibit the same behaviours as they denounced on Twitter, sharing misinformation and biased political commentary. Of course, it isn’t the platform that makes the culture it is the people, what they were celebrating was the temporary loss of “the other lot”.

So what do we take from this? I don’t know. People are tired, we’ve been through (and are going through) a really difficult period in society. We all have a need to make things easier for ourselves and that might mean more judgment and less curiosity. We can’t stop that in society, but we can observe it in ourselves and our behaviour. And at the end of the day, it probably is more complicated than that – so maybe we don’t have to have an opinion right now or at all. Maybe that’s a start.

The talent you need is all around you

Posted on by Blog

Keen observers will know that I have a particular dislike for the made up, “Great Resignation”. I’d go as far to say that it put up a good challenge to “The War for Talent”, “The New Normal” and anything involving the word, “Disruption” to be the most vacuous phrase that has ever dribbled out of the side of a mouth. And whilst the context is different, the commonality between all of these soundbites is the lack of understanding and analysis that goes with their use. They’re just repeated mindlessly by the mindless.

There is no doubt that the labour market has been through a period of change. It was dormant for nearly two years, so it should come as no surprise that when it started up again it would behave in a less balanced way than before the pandemic. And there is no doubt that people have made different decisions over the last couple of years based on their experience during the pandemic period. That said, I have little time for anyone bemoaning the lack of talent.

Almost three quarters of a million young people are not in education, employment or training (NEET), around 350,000 people of working age with a disability are unemployed, single parents are twice as likely as unemployed as those in a couple, refugee unemployment rates are up to three times the national average, and only 25% of men and 20% of women leave the criminal justice system with any type of employment.

The idea that in all of these groups, in all these statistics there is a void of talent – well frankly it simply doesn’t add up. And whilst I know it is hard and I know it is unusual, as leaders of organisations we cannot overlook the opportunity that exists to create meaningful work for people and to mitigate the risk of the skills shortages we have created for ourselves through a lack of strategic workforce planning.

This isn’t about corporate responsibility, or employability programmes, whilst neither are among in and amongst themselves. This is about the search for talent and about the performance and productivity of our organisations. You can read more about it here.

Shape the future, don’t fixate on the past

Posted on by Blog

I turn 50 later this year. I know, I find it hard to believe too. It is an overused joke of mine that the pandemic stole my 40’s, back in 2020 I felt more mid 40’s still with loads of road ahead of me, by the end of restrictions the big 50 was really bearing down upon me and that road had become a narrow lane.

But this isn’t a post about the existential crisis of age, about wisdom, about loss or even about change. It is a post about the acceptance of reality.

The fact is I was born in 1973 and every 365 days based on our customs of time, I become a year older. The fact is that in 2020 a disease named Covid19 entered the UK and restrictions were put in place that limited our freedoms for the next couple of years. The fact is that in 2023, I will have lived 50 lots of those 365 days, including the period with the pandemic.

Nothing can, or will change that. Other than my early demise.

There are lots of things at work, in life, in society that we might not like. There will have been political decisions, promotions, events in the past that we will have disagreed with. But they are exactly that, events in the past. Rehearsing arguments about what could or should have been are completely pointless and require us to dispense energy on things we cannot change. What is worse, they distract from the conversations that we need to be having, what needs to be true in the future.

That is not to say that lessons from the past shouldn’t inform what we do in the future, those of us familiar with reflective practice will know the power of seeking to understand in order to power us going forward. For example, having lost time to the pandemic, I might seek to make sure that I maximise every day in my 50’s. Likewise, we can learn from errors of the past to inform our thinking in the future.

The imperative on all of us is to shape the future, not fixate on the past. Not only will that create a better world around us, it will also lead us to happier more productive lives.

It is all about the rituals

Posted on by Blog

I’m sure like me you have your rituals, whether that’s the daily coffee always bought from the same coffee shop, the time that you eat your lunch or the run that you take after work. The small and seemingly important fabric of our lives that we execute without much conscious thought or application. And as we go about our days we notice the pattern in others, the woman always stood on the same corner waiting for a lift as we drive to work, the car that always parks in the same spot in the carpark, the person who gets on the train in the same carriage every day, the person who sits in the same seat at the bar, come rain or shine.

Those of us who’ve been involved in the raising of children are acutely aware of the importance of ritual, the bed, the food, the temperature, the bedtime story and hot milk. Change any of the fundamental parts and we deal with the repercussions for days if not weeks thereafter. And anyone with a pet will tell you that they become accustomed to patterns and will know when to sit by the door for a walk or when there is likely to be a warm lap about for a snooze.

When we think about work and the workplace there is, of course, no difference. Our workplace rituals form part of the same fabric, equally important but also so deeply ingrained that they cease to play in our consciousness. The seat that you sit in, the coffee with the team before setting out for the day, the coffee break to catch up on the chat and gossip with our co-workers, the order in which we approach work and how we deal with the daily tasks that arise.

And in the same way we rankle when someone is parked in our space, the coffee shop is closed, the same way that children fail to sleep or wake to early, when we mess with these rituals then we create a sense of disquiet and unease. That’s why change at work is never a science and is always an art. Over the years I’ve learnt that anyone who thinks change is explained through a gang chart is probably going to be gone before the full ramifications are understood. It is why I hate the faddism for “disruption” promoted by the same Linkedin voices that will also happily share their daily routine for success, “I get up before I go to sleep, run two marathons powered only by pecan nuts and then meditate on hot stones. Smashing it.”

We’re hugely adaptable as a species, the pandemic has shown that in technicolour, but that doesn’t mean that the adaption doesn’t cause stress and discomfort. And during that period we are less productive, less focused, more risk adverse and generally less happy. To make change effective we need to understand this, support it and take it into account in our planning but execute it with compassion, care and consideration.