The future of jobs

Last week the REC published their report on the Future of Jobs. I’d absolutely recommend taking a read of it if you haven’t already. It is freely available here.

What really excited me about the commission was the range of interests being expressed and how much agreement there was in the views being conveyed by different parties. Ultimately, those representing employees, those representing employers and those representing government and special interest groups want pretty much the same thing. The summary conclusions of the report make this abundantly clear.

For employees:
“The best jobs market in the world for individuals is one with opportunities to get
into work and subsequently progress, and one where people have genuine choice in terms of ways of working. A future UK jobs market is also one where individuals feel fulfilled, respected, and recognised, and where people can succeed irrespective of their background. Realising this vision rests largely with the government – particularly with regards to the need for an education system that nurtures individual potential and prepares future generations for the changing world of work. However, a future jobs market must also be one where individuals take personal responsibility for their own career development and take advantage of lifelong learning opportunities. Advice, guidance, and development for all workers is an essential development.”

For employers:
“The best jobs market in the world for an employer is one where evolving skills and staffing needs of employers are easily met, where productivity levels are improving on the back of increased investment in skills, where recruitment procedures have been ‘re-imagined’ to reflect the new world of work, and where management and leadership capability has been radically enhanced. Planning for the future jobs market must be a priority for UK plc and for the public sector. Demographics, ‘flexible hiring’, managing a multigenerational workforce, adapting to new technologies, and the use of data will prove critical to organisational success. As technology, artificial intelligence, 3D printing, and robotics gather pace, businesses, recruiters, and managers must plan their workforce more creatively and ensure that they are able to access the talent that they need. Access to UK, EU, and global talent will remain critical, but we also need to see more employers working with schools and colleges.”

For policy makers:
“Policy-makers should seek to ‘get in front’ of the seismic changes that will impact on the jobs market. The government has a key role to play in ensuring that education is adequately preparing young people for this new world of work. The government must also lead a radical focus on lifelong learning and create an infrastructure that enables individuals of all ages to make transitions and compete in this ever-changing jobs market. The Brexit process will have a profound impact on the UK jobs market; we need to ensure that the post-EU landscape is one in which both demand and supply of staff remains vibrant. In addition to a world-class skills and work infrastructure, we need a progressive and balanced immigration system that allows businesses to ll the jobs they have available. We must not take the UK ‘jobs machine’ for granted. There is a need for a proportionate and effective regulatory and taxation landscape that reflects modern working practices while also facilitating job-creation.”

Of course, saying it is easier than making it happen. But we all have the ability to make micro changes that move our organisations in the right direction. And in that, we need to consider the world through the lenses of all the stakeholder groups. Building a successful future means building one in which as many people as possible can share in and profit from that success. If we can do that, we’ll all be able to be proud of the work we’ve done.

Are we there yet? The art of onboarding.

So you’ve made the hire, done the deal, the offer has been sent and accepted. Now you just have to wait until they’re finished in their current gig to join. Job done.

Or is it?

That period between offer and commencement might be a chance to get on with things for you as a line manager or recruiter. But what about the candidate? What is going on for them and how can you possibly help them during that interval?

As a candidate you’ve been through the competition, you’ve landed the prize, you’ve won. You’ve the sense of elation, the satisfaction, the excitement. And now the wait…

It is a funny period of time psychologically, you’re neither one place or another. You have hopes for the future that you can’t fulfil and attachments to the past that are slowly separating. It is the ultimate transition.

First of all, don’t forget communication. Stay in touch by text, by email, with a call. Especially when the notice period is long, maintaining contact can maintain the positive bond that has been made during the recruitment period.

Think about the sorts of materials or information that you can send in advance – are there business reports, structure charts, handbooks or brochures that go beyond the offer pack that would be helpful?

How can you prepare them for day one? What practical and helpful information can you make available to them? Where will they be, what will they do, what should they wear, where can they get lunch, what do they need to bring?

How can you maintain engagement beyond your personal relationship? Think about the opportunities to meet other people, to attend company events, to have a coffee or a breakfast or a glass of wine. Start creating the supportive network before day one.

Onboarding is more than paperwork, it is about the psychological transition from one organisation to another, from one state to another. Done well, it can not only enhance your employer brand, but also increase the speed at which your new hire starts to be productive and at ease in both the organisation and their role.

 

Talent management starts at home

We talk a lot about talent.

But in any situation, on any day, I’d rather have a hard-working, committed but good team member, than an exceptional, but erratic and slightly lazy one.

Of course, I realise that the reality is seldom binary but the point remains the same.

We’re obsessed by “talent” we seek the “exceptional”, but in the process are we overlooking the essential? Are we missing the most exciting opportunities because we’re always looking for something more?

My instinct is this, if we were to focus a little bit more on developing and growing the people who already work beside us, if we were to be more ambitious about our colleague’s potential, then we’d discover more success than failure.

I would struggle to think of any individual who (when they were being balanced and thoughtful) didn’t think they had more to give, more to offer, more to contribute. And yet the amount of time we spend focusing on helping them to deliver on this, is marginal at best.

Sometimes, we overlook the opportunities that we have right before us. If we’re serious about talent management, we’d start at the closer point to home.

Give better interview

Let me start this piece with a giant caveat – I know I’m not the world’s best interviewer. I get bored, I have a tendency to wander in to areas that interest me and I want to explore and I have (on the very odd occasions) been known to be judgemental – don’t wear Christmas socks to an interview with me in March.

Whilst I’m willing to accept my own foibles are far from ideal, I’m also constantly surprised by the approach taken to interviewing by HR professionals and business leaders alike. Let me put it another way…

If you were making any other £50,000 investment decision, would you turn up to the investment meeting five minutes late, not having read the investment proposals and make a decision based on a variety of criteria and questions that have little if anything to do with the required product or service?

Ultimately each piece of recruitment, each interview is exactly that – a piece of procurement. And as such there are simple steps we can take to make sure we increase our chances of a better outcome.

  • Looking far and wide for the best providers (recruits)
  • Carry out good research and due diligence on the shortlist (application process)
  • Assessing against relevant and comparable criteria (interview questions)
  • Selecting based on moderated assessments (marking and rating of interviewers)

Too often we approach the interview process through the lens of employment law and regulatory requirements. And whilst this is a necessary consideration it shouldn’t be our ultimate focus.

Best practice is about best outcome and delivering real commercial value, perhaps more than anything else.