Where are you going?

As I stood on the train platform this morning, I waited side by side with the same people that I stand with every morning, making their way in to our capital city to do business – we have a long, but a relatively straightforward commute.

Just before Christmas, I made the mistake of being in one our capital’s busiest train stations at rush hour and stood in a queue for the underground. Four or five trains must have past before I managed to even get to the front of the queue.

No, this isn’t a moan about the joys of commuting, (you can follow #traincrimes on Twitter for that) instead it started me thinking about the physical construction of our businesses and our locations and in particular the impact on health, wellbeing and productivity.

Let’s take an employee that lives in one of the commuter belts south of the city that serves that busy station, they have a house that they have a significant mortgage on, but they want a family and can’t afford to live in the centre and have enough room. So instead they buy an overpriced house within a “reasonable” commuting distance, but so does everyone else, so every morning they get on a train that doesn’t have enough seats and stand for forty minutes or so in to the centre where they queue for a tube train to take them another twenty minutes to their place of work.

In that hour and a bit, they’ve experienced, physical discomfort, stress, anxiety and pressure. And then they arrive at work, ready to earn a living and serve the company that employs them. How ready are they and how much are they really bringing to work? And multiply that by the number of employees in the building.

At the same time, the company itself is paying higher rent and rates, higher salaries and competing with a greater range of companies with a similar offering, all so that the employee can afford the overpriced house in the same commuter belt as every one else. All siting for the same fish in the same pool, all with the same challenges. What differentiates them?

And why do we do this? Well ask people and they’ll tell you that, “that’s where business is done”. But is it? We talk about operating in a global economy, we have meetings and conference calls around the world, we can connect with people from different countries and different continents at the click of a button. But if we want to do business, we need to be in the same place?

The economics just don’t make sense. How is it that the business that are supposed to be driven by capitalist virtue, don’t respond to market forces which would quite clearly drive a different agenda and a different set of behaviours? My guess is that there is something about the vested interests of the senior population.

We talk a lot about the correlation between the quality of workplace and the quality of work, but we seldom talk about the location of the workplace and the quality of life. People will jump to the simple (and incorrect) answer that we need to be allowing more people to work flexibly and encouraging remote working. The problem with this is you lose as much as you gain.

The future? It’s regional diversification. The economic arguments are clearly there, but moreover the employee benefits are also achievable – a rare alignment – which could be one of the keys to improved productivity. The clever are starting to understand that and the first movers will be the winners. But they’ll also realise that this isn’t just chasing cheaper rent – its changing your organisational model.

Who are you trying to convince?

Nobody wants to work for an organisation that sucks. Well, unless you’re a vacuum engineer, in which case you don’t want to work for a company that blows.

We all want to work for a “Top Best Company Employer” (names confused to protect the innocent). And that’s lucky, because there are a number of different awards that exist to help us work out where to go, to assist us in our search, point us along the path……

Once a year the good and the great gather together to celebrate their competitive awesomeness and show just how incredibly good and best and top they absolutely are.

Which is nice.

They share it on Twitter, photos of the people that they value enough to take to the ceremony. And they celebrate – back in the workplace – disproportionately with cupcakes (much cheaper than a gala dinner ticket).

But when the metallic balloons have deflated, the cakes have gone stale and the “Celebration” chocolates (did you see what we did there?) have melted. When the PRs have issued their press statements about the CEO’s being “proud” and valuing the importance of “their people” and “their contribution”. When the attention has gone back to the sales figures, the balance sheet and personally benefiting from that contribution.

What then? What does it tell us?

Are we really proud of celebrating that as a company we don’t dump all over our employees? Is that where we’ve sunk to? That we need to have a trophy cabinet of awards in reception that show we aren’t complete and utter ba***rds?

If we are really concerned with being a good employer, why then do we need to share it with the rest of the world? Why can’t we just be one and be happy with it?

Because we want to convince people we’re not awful. Because people think we are. And truth be told, we probably know that we are too….just a little.

That’s why we make it an objective of our HR departments, we incentivise (and punish) line managers to achieve higher and better ratings, we provide incentives to employees just at the time we’re completing the surveys (purely coincidental you understand).

That’s why we systemise “being good”. Not because we believe it’s right, but because we don’t know how to do it any other way. And we shout about it, because WE need to tell you, about US.

Employees, job seekers, candidates are savvy. They don’t get fooled but marketing, by PR, by stunts or by branding. They research, they speak to people, they look at a thousand different points of data, not necessarily the ones that you want them to see.

Like the middle aged guy diving the oversized, oversized, flashy car. Hanging out awards that show how great you think you are begs the question,

“Why?”

Is it because you’re genuinely the real deal and if so, why do you need to tell me? Or, as I suspect, is it because you’re compensating for a lack of “substance”…..you know……somewhere else….

The myth of entitlement

Throughout the entirety of my career, I’ve repeatedly come face to face with two of the most common myths within the workplace;

  1. Organisations somehow owe something to employees
  2. Employees somehow owe something to organisations

As if there is some unwritten obligation to be fulfilled.

There isn’t. This is the myth of entitlement.

Organisations are collaborations that exist to serve others. There is not a single one, private, public or third sector that exists to serve the needs of its employees. Not one.

And likewise there is not a single employee that exists to serve the needs of its employer.

This misapprehension is reflected in our professional practice and driven by our inability to understand the basic economic transaction that exists within the workplace.

Organisational purpose is delivered by labour and labour is rewarded for that delivery.

But before I’m accused of taking some neanderthal backward step to the dark ages of lords and masters, let’s also be clear about a few other things.

  • Employees have choices. Most organisations have doors and people are free to come and go as they choose.
  • Employers have choices. Employment is not guaranteed and organisations are free to hire and fire as they choose.

The relationship that brings employee and employer together is one to organise labour to deliver collectively for a defined purpose. And that purpose is the economic driver and the one and only reason that both exist.

Far from being backward, realisation and acceptance of this is the key to understanding and building an adult relationship within the workplace. It is central to building a healthy and sustainable organisational culture that understands the balance and trade offs that exists.

Yes so often it is missing and instead replaced with an over inflated expectation of our worth and our value, both as an employer and employee.

Strong healthy employment relationships are psychologically the same as any other relationship. They require balance. And they require an acceptance that if that balance is broken, if the needs are not being fulfilled, either party has the freedom to act.

HR for the many, not the few

Sometimes I can’t help thinking that we’re having the wrong debate.

Scratch that.

It’s not sometimes, it’s most of the time.

We’re having the wrong debate, because most of the participants are looking at the world through a single lens:

A middle class, professional, privileged lens.

We have an obsession with the elements of work that matter most to us, but least to the majority of people. It’s the same reason that HR has such a bad reputation, because we fiddle with the inconsequential without addressing the fundamental.

The future of performance management? The social organisation? Reconstructing  the working week?

None of these mean anything to someone holding down four jobs in order to keep food on the table. And I could go on…

Headline grabbing announcements about allowing people to take as much holiday as they like. Unless they work in the support functions….or in service roles….or customer facing….

What about the living wage and the impact on regional employment, zero hours contracts and employment instability, the deskilling of jobs through technology? And I’m not talking about from a legal perspective, but a moral, ethical and cultural approach. How we tackle these issues in real time, in real organisations.

If we believe in good work, we believe in good work for everyone. We believe in creating safe and productive workplaces where everyone can contribute to the best of their ability, where everyone is treated with respect and dignity. Where everyone can grow and develop, should they want.

I’m not arguing that we shouldn’t be creative, far from it. I’m arguing that we should be using our creativity, our knowledge and experience to deal with the issues that challenge the many, not the few. I’m arguing that we should be targeting work and interventions that matter to everyone.

The credibility of HR is only enhanced when it makes people’s lives better and damaged when it seems to make the existence of a select group better, whilst ignoring most.

Our challenge is to ask ourselves whether we’re trying to benefit all….or whether our practice is grounded in making it better for some, which almost inevitably, will include ourselves.

Because that, would be selling ourselves short.