I understand your hurt,
And your disapproval.
I understand why you want to bring this to my attention,
And I’m grateful.
I understand why you’re upset,
And and I can see your anger.
I understand why you feel we could do better,
And how we could be more.
So I ask you.
What did you do recently that could have been better?
Where could you have done more?
When did you upset someone?
And how did you deal with their anger?
What did you learn about how you could be better?
And how did you take that?
And, most importantly, how do you feel,
When you hear disapproval?
Each time you complain.
Each time you forcefully make your views heard.
But if you’re the person on the phone.
Behind the desk. In the office.
If you’re the person paid to listen.
You’re just another one.
So what could YOU do. To make that experience difference?
To make it beyond the ordinary.
To really make YOURSELF stand out.