December 2, 2013 by Neil
It is time for the Social HR community to stop talking about the niceties, the pleasantries and start demonstrating value in the social tools that are available. Social HR could be a force for change, or it could be another example of the pink fluffy nonsense that pollutes our profession. Which is it going to be? Who knows.
November 18, 2013 by Neil
We ignore the power of thanks, we look to complicated systems of reward or engagement. But the thing that most people want is to be told, “thank you”.
November 11, 2013 by Neil
As I reflect on 40 years in this world, I look to the friends, the connections, the people that mean something to me. The thing that connects my school friends, to my work friends, to my social friends, to my family is mutual respect, love, understanding. It is true connection. It isn’t about the means or the reason, it isn’t about the timing or the technology. It is about the people and the feeling. Technology develops, but some things remain the same.
November 4, 2013 by Neil
In too many organisations the system rules the brain. The customer or employee is the recipient of the system, not the driver. Hiding behind the system, explaining away problems and ignoring poor service won’t help us learn and develop. Treating people like humans, explaining the problems and checking how to make things better on the other hand, might just improve things for everyone – both customers and employees alike.