Category Archives: Organisation
November 4, 2013 by Neil
In too many organisations the system rules the brain. The customer or employee is the recipient of the system, not the driver. Hiding behind the system, explaining away problems and ignoring poor service won’t help us learn and develop. Treating people like humans, explaining the problems and checking how to make things better on the other hand, might just improve things for everyone – both customers and employees alike.
October 14, 2013 by Neil
Organisations are increasingly complex, with higher ambiguity and seemingly endless interconnectivity. The new organisation focuses not on control but on trust. It creates order through empowerment and self determination, not through hierarchy and imposed structure.
April 29, 2013 by Neil
It won’t come as a surprise to people who know me that I’m not keen on unnecessary process. I understand …
April 15, 2013 by Neil
Employee Engagement is a term that has been bandied about for a number of years now. HR people need to understand that this is a completely artificial construct that doesn’t replace the old psychological contract. People wanted to be treated as people.