Category Archives: Organisation
February 10, 2014 by Neil
Culture is everything that we do within an organisation. It is how we induct, how we appraise, how we recruit, how we train. Culture isn’t separate, it isn’t some giant “thing”, it is merely the combination of a million small things. And if you want to change the culture, you need to start with the small things.
January 20, 2014 by Neil
We learn so much from our parents. Most of the time we don’t realise we are doing so. As my Dad turns 70 today, I look back and realise that so much of my philosophy on work and leadership is based on him and his views.
January 6, 2014 by Neil
The role of the practitioner is to deliver sustainable change within their organisation. This means accepting the limitations and restraints of organisations and navigating them with a pragmatism.
Too much of the debate is led by those with no organisational responsibility and often little organisational experience. Let’s make 2014 the year that we shift the debate back in to reality and hear from those delivering that sustainable change,
November 4, 2013 by Neil
In too many organisations the system rules the brain. The customer or employee is the recipient of the system, not the driver. Hiding behind the system, explaining away problems and ignoring poor service won’t help us learn and develop. Treating people like humans, explaining the problems and checking how to make things better on the other hand, might just improve things for everyone – both customers and employees alike.