Author Archives: Neil
November 4, 2013 by Neil
In too many organisations the system rules the brain. The customer or employee is the recipient of the system, not the driver. Hiding behind the system, explaining away problems and ignoring poor service won’t help us learn and develop. Treating people like humans, explaining the problems and checking how to make things better on the other hand, might just improve things for everyone – both customers and employees alike.
October 21, 2013 by Neil
I’m not having a pop at recruiters, well not that much. But sometimes we say some really strange things and all it takes is a little thought and a little creativity, to not make us sound like a complete bunch of automatons.
October 14, 2013 by Neil
Organisations are increasingly complex, with higher ambiguity and seemingly endless interconnectivity. The new organisation focuses not on control but on trust. It creates order through empowerment and self determination, not through hierarchy and imposed structure.
October 7, 2013 by Neil
Because being you is hard, being different is hard. The forces of life want us to conform, to be the same, to be less than we can be. Leaders lead because they have to, because they feel compelled to.